56bd Privacy Policy

56bd collects your information in various ways. The types of information collected are described in detail below:

1.1 Registration and Account Information

When you open an account with 56bd, we collect the following information:

• Full name, date of birth, and nationality
• Valid mobile number and email address
• Documents required for identity verification (national ID card or equivalent)
• Payment method details: bKash, Nagad, Rocket, or Upay account information

1.2 Transaction Information

All financial transaction records related to deposits, withdrawals, and gaming activity are automatically saved. This includes transaction amounts, timestamps, and payment method details.

1.3 Technical Information

When you use the 56bd website, we automatically collect certain technical information:

• IP address and device type
• Browser information and operating system
• Browsing behavior and session logs on the website
• Information collected through cookies and similar tracking technologies

1.4 Communication Information

When you contact our customer service team via live chat or email, we may retain records of those conversations to improve service quality.

56bd uses your information only for lawful and specified purposes. The collected information is needed for the following reasons:

• Account management: Creating, verifying, and keeping your account secure.
• Transaction processing: Handling deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: Providing assistance via live chat and email and resolving issues.
• Security assurance: Preventing fraud, money laundering, and other unlawful activities.
• Responsible gaming: Monitoring players' gaming habits and providing support when needed.
• Service improvement: Enhancing platform performance and user experience.
• Relevant communications: Sending bonus offers, system updates, and important notifications.

We never sell your information to third parties and do not transfer it to anyone else for marketing purposes without your consent.

56bd is committed to keeping your information confidential. However, in certain circumstances we may need to share information with third parties:

3.1 Service Providers

We use trusted third-party services to assist with payment processing, IT infrastructure, and customer support. These service providers are bound by strict confidentiality agreements and may only use the information for the specified purpose.

3.2 Legal Obligations

If we are required to disclose information under a lawful order from a competent authority, a court directive, or applicable law, 56bd will be obligated to do so.

3.3 Fraud and Security

Relevant information may be shared with security agencies or financial investigation bodies when required for anti-money laundering (AML) or fraud investigations.

56bd uses industry-standard technology and practices to keep your information secure:

• SSL encryption: All data transfers are encrypted using SSL (Secure Sockets Layer) technology, which prevents third-party interception.
• Access controls: Only authorized staff can access the information they need, and all access is logged.
• Secure servers: Our servers are housed in protected data centers and undergo regular security audits.
• Password protection: User passwords are never stored directly; only encrypted hashes are kept.
• Regular audits: Regular internal and external security assessments are conducted to identify vulnerabilities.

Although we take the utmost precautions, it is not possible to guarantee 100% security on the internet. We therefore ask you to keep your own account password confidential.

The 56bd website uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core functionality. The site cannot work properly without them.
• Functionality cookies: Remember your preferences (language, theme) and settings.
• Analytics cookies: Collect site usage statistics to help improve service quality.

5.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, doing so may limit some features of the site.

56bd does not retain your information beyond the time it is needed. The retention period is determined on the following basis:

• Active account: All necessary information is retained for as long as your account is active.
• Closed account: Even after an account is closed, financial and identity-related information is retained for a specified period as required by applicable law.
• Transaction records: Financial transaction data may be retained for an extended period to meet regulatory obligations.
• Exclusion information: Self-exclusion data under responsible gaming is retained for the duration of the exclusion period.

Once the specified period has ended, we securely delete or anonymize your personal information.

As a registered member of 56bd, you have the following rights regarding your own personal information:

7.1 Right to Access Information

Contact us to find out what information we hold about you. We will provide you with a copy within a reasonable timeframe.

7.2 Right to Correct Information

If you believe that information we hold is incorrect or incomplete, you have the right to request a correction.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, we may be required by law to retain certain information.

7.4 Right to Withdraw from Marketing Communications

You can opt out of receiving promotional emails or messages at any time. Important account-related notifications are not included in this.

56bd strictly provides services only to individuals aged 21 and above. We never knowingly collect or process information from minors.

Age verification steps are taken at the time of registration. If we learn that a minor has opened an account, we will close that account immediately and delete the associated information.

If you believe a minor is using 56bd, please notify our customer service team.

The 56bd website may contain links to third-party websites or services. These external sites have their own privacy policies and 56bd is not responsible for them.

Payment service providers (bKash, Nagad, Rocket, Upay) are independent entities and their own privacy policies apply. For financial transactions, please also read the terms and conditions of the relevant service provider.

56bd reserves the right to update this privacy policy at any time. For significant changes, we will:

• Publish the updated policy on this page and note the date of the update.
• A notification may be sent to your registered email if necessary.
• Re-consent may be obtained for significant changes.

Continued use of 56bd after changes have been made will indicate that you have agreed to the updated policy. We recommend visiting this page regularly.

56bd takes responsible gaming very seriously. Using information about your gaming behavior, we can:

• Identify patterns of problematic gaming and offer support.
• Implement self-set limits or exclusions at your request.
• Share information about relevant support resources if at-risk behavior is observed.

To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team:

• Email: [email protected]
• Live chat: 24 hours a day, 7 days a week — in Bengali and English

Our customer service team is always ready to resolve any privacy-related concerns you may have.